FAQ Help Center
“Because every question deserves an answer—and every customer deserves care.”
Warranty Program
Why Natural?
Going natural means choosing food the way nature intended—free from harmful chemicals, artificial preservatives, and unnecessary additives. Natural products are richer in nutrients, safer for long-term health, and bring you authentic taste without compromise. By choosing natural, you’re not just eating better—you’re also supporting sustainable farming and a healthier lifestyle.
Millets: “Naturally grown, rich in fiber and minerals, and a wholesome alternative to processed grains.”
Pickles: “Crafted using natural ingredients and traditional recipes, just like homemade.”
Snacks: “Made with simple, natural ingredients for guilt-free snacking.”
Spices: “Freshly sourced and ground without artificial colors or fillers.”
Frozen Vegetables: “Naturally harvested and frozen to lock in nutrients without preservatives.”
Why Choose Agriloam?
“At Agriloam, we believe food should be as pure and wholesome as nature intended. That’s why we bring you millets, pickles, snacks, spices, and frozen vegetables that are natural, authentic, and full of goodness. Every product is carefully sourced, hygienically packed, and delivered fresh—so you enjoy health, taste, and trust in every bite. By choosing Agriloam, you’re not just buying food, you’re embracing a healthier lifestyle and supporting sustainable farming practices.”
Are Agriloam Products Healthy?
“Yes, Agriloam products are made with your health in mind. We use natural ingredients, avoid harmful chemicals and artificial additives, and ensure every product is hygienically processed and packed. From fiber-rich millets to preservative-free pickles, nutrient-dense snacks, pure spices, and freshly frozen vegetables—each item is designed to support a healthy lifestyle without compromising on taste.”
Do you Ship Internationally?
“Yes, we do ship internationally. Agriloam products can be delivered to most countries worldwide through our trusted logistics partners. Shipping charges and delivery timelines may vary depending on your location, and you’ll be able to view them clearly before checkout. If your country is not listed at checkout, please contact our support team and we’ll be happy to assist you.”
Why do I only receive part of my order?
“Sometimes, to ensure faster delivery, we ship items from your order in separate packages depending on product availability, storage requirements, or warehouse locations. That’s why you may receive part of your order first, and the remaining items arriving shortly after. Don’t worry—you’ll always receive everything you’ve ordered. You can track each package separately using the details shared with you.”
What Are the mode of payments?
“We offer multiple secure payment options for your convenience. You can pay using:
Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Net Banking (all major banks)
Wallets & Pay Later options (where available)
Cash on Delivery (COD) – available for select locations in India
All online payments are processed through secure, encrypted gateways to ensure your safety.”
Can’t Find Answer?
Still need assistance? Our team is just a click away—always happy to help you.
Returns & Exchanges
Can I return or exchange my order?
“Yes, you can return or exchange your order if you’ve received a wrong, damaged, or defective product. Please inform us within 3 days of delivery along with your order details and a picture of the product.
Returns: Refunds will be processed to your original payment method once the returned item is received and verified.
Exchanges: If the product is eligible, we’ll send a replacement at no extra cost.
For hygiene and safety reasons, we do not accept returns on opened food items unless there is a quality issue.”
How does your order return process work?
“Our return process is simple and hassle-free:
Raise a Request – Contact through e-mail to our customer support team within 3 days of delivery with your order details and a brief reason for return (along with a photo if required).
Approval & Pickup – Once approved, we’ll arrange a pickup from your address or guide you on how to ship the product back (depending on your location).
Verification – After we receive the product, our team will check it to ensure it meets the return eligibility criteria.
Refund/Exchange – Once verified, your refund will be processed to the original payment method, or an exchange/replacement will be shipped to you.
We aim to make the process quick and smooth so you shop with confidence.”
Do you have sales on your website?
“Yes, we do run sales and special offers on our website from time to time! You’ll find seasonal discounts, festive offers, combo deals, and exclusive promotions for our loyal customers. The best way to stay updated is to subscribe to our newsletter or follow us on social media, so you never miss out on a great deal.”
Do you have a retailer in my country?
“We currently sell primarily through our official website to ensure you always receive fresh and authentic Agriloam products. While we do not yet have retailers in every country, we are expanding globally and may partner with local distributors soon. In the meantime, you can order directly from our website, and we’ll deliver to your country through our trusted international shipping partners.”
can I use the same discount on an exchange?
“Discounts and promotional offers apply only to the original order. If you exchange a product, the discount used in the original purchase cannot be transferred to the new item. However, if the exchange is for the same product (for example, a replacement due to damage or defect), your discount remains valid.
If you’d like to purchase a different product during exchange, it will be billed at the current price available on the website.”
Didn't find the answer to your question?
“If you didn’t find the answer you were looking for, we’re here to help!
You can reach us anytime through:
Email: support@agriloam.com.au
Live Chat: Available on our website during business hours
Our support team will be happy to assist you with any questions about our products, orders, or policies.”
Didn't find the answer to your question?
“If you didn’t find the answer you were looking for, we’re here to help!
You can reach us anytime through:
Email: support@agriloam.com.au
Live Chat: Available on our website during business hours
Our support team will be happy to assist you with any questions about our products, orders, or policies.”
Can I ship my order outside the Australia?
“Yes, you can! Agriloam ships internationally, so your order can be delivered outside Australia as well. We work with trusted global shipping partners to ensure your products reach you fresh and safely. Shipping charges and delivery timelines will depend on your destination and will be shown clearly at checkout. If your country doesn’t appear in the list, simply contact our support team, and we’ll assist you.”
How To Purchase A Gift Card?
“Purchasing an Agriloam Gift Card is simple:
Go to the Gift Cards section on our website.
Choose the gift card value you’d like to purchase.
Add it to your cart and proceed to checkout.
Once payment is complete, you’ll receive the gift card instantly via email (or we can send it directly to your recipient).
Our gift cards can be used across all Agriloam products, making them a perfect choice for family, friends, or anyone who loves healthy and natural food.”
Can I Return Items Directly To A Store?
“At present, returns can only be processed through our online return system to ensure proper tracking and quality checks. We do not accept direct returns at retail stores or partner outlets.
However, we’ve made our online return process simple and hassle-free—just raise a request with our support team, and we’ll guide you through pickup or courier options.”
How Do I Stay Informed About Sales?
“The best way to stay informed about Agriloam sales and offers is to:
Subscribe to our Newsletter – Get updates on discounts, new arrivals, and special promotions directly in your inbox.
Follow us on Social Media – Stay connected with us on [Facebook/Instagram/Twitter/LinkedIn] for flash sales and festive deals.
Check our Website – Visit the homepage regularly for seasonal offers and exclusive bundles.
This way, you’ll never miss a great deal on your favorite Agriloam products!”
Do you Ship Internationally?
“Yes, we do ship internationally. Agriloam products can be delivered to most countries worldwide through our trusted logistics partners. Shipping charges and delivery timelines may vary depending on your location, and you’ll be able to view them clearly before checkout. If your country is not listed at checkout, please contact our support team and we’ll be happy to assist you.”
Shipping & Recent Orders
How did my package ship?
“Your package is shipped through our trusted courier and logistics partners, chosen based on your delivery location to ensure safe and timely delivery. Once your order is dispatched, you’ll receive a confirmation email/SMS with the courier details and a tracking number so you can follow your package every step of the way.”
Why does my USPS tracking number state Delivery?
“Sometimes USPS tracking may show ‘Delivered’ even if you haven’t received your package yet. This can happen if:
The package was delivered to your mailbox, front desk, or neighbor.
The courier marked it as delivered a few hours before actual drop-off.
It’s waiting for pickup at your local post office.
We recommend waiting 24–48 hours, checking with neighbors/security/office reception, and confirming with your local USPS office. If you still can’t locate your package, please contact our support team, and we’ll help resolve the issue.”
How long will my package take to arrive?
“Delivery times vary depending on your location and the type of product ordered:
Within India: Orders are usually delivered within 3–7 business days.
International Orders: Delivery typically takes 7–21 business days, depending on customs clearance and your country’s postal service.
Once your order is dispatched, you’ll receive a tracking number so you can follow your package in real time. Please note that festive seasons, public holidays, or unforeseen delays (like weather or customs) may extend delivery times slightly.”
What are business days?
“Business days refer to the working days in a week, excluding weekends and public holidays. For example, if your order is placed on a Friday evening, the processing time will begin on Monday (the next business day).”
How do I know my package has shipped?
“You’ll receive an email and/or SMS confirmation as soon as your package has been shipped. This will include your tracking number and courier details so you can follow your order in real time. You can also log in to your Agriloam account and check the ‘My Orders’ section for the latest status updates.”
Why is my tracking number not updating?
“Sometimes tracking information takes 24–48 hours to update after your package has been shipped. This delay can happen if the courier hasn’t scanned the package at every checkpoint, during weekends/holidays, or while the shipment is in transit between facilities.
Rest assured, your package is on its way. If your tracking hasn’t updated for more than 3–4 business days, please contact our support team, and we’ll follow up with the courier for you.”
